GIGI BOUTIQUES

DELIVERY & RETURNS

Last Updated: July 2026

At GIGI Boutiques, we are committed to delivering your order safely and efficiently, wherever you are in the world.

Shipping

Greece

Orders within Greece are shipped via Geniki Taxydromiki.

Estimated delivery time: 2–5 business days.

Delivery times are estimates and may vary during holidays, promotional periods or due to unforeseen circumstances.

International Shipping

International orders are shipped via DHL Express.

Estimated delivery time: 3–10 business days, depending on the destination country.

Delivery times are estimates only and may vary due to customs clearance, local holidays, weather conditions or circumstances beyond our control.

Shipping Confirmation

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number, allowing you to monitor your shipment in real time.

Shipping Costs

Shipping costs are calculated during checkout based on:

• Destination country
• Parcel weight
• Shipping method

Complimentary shipping is available on orders over €400.

Customs & Import Duties

Orders shipped outside the European Union may be subject to customs duties, taxes or import charges imposed by the destination country. These charges are the sole responsibility of the customer. GIGI Boutiques has no control over these fees and cannot estimate their amount.

Delivery Address

Customers are responsible for providing a complete and accurate shipping address. GIGI Boutiques is not responsible for delays, failed deliveries or additional shipping costs resulting from incorrect or incomplete address information provided by the customer.

Failed Deliveries

If a shipment is returned to us because of:

• An incorrect or incomplete shipping address
• Refusal of delivery
• Failure to collect the parcel

The customer may be responsible for any additional shipping costs required for reshipment.

Returns

If you are not completely satisfied with your purchase, you may request a return within 14 calendar days from the date your order is delivered.

Swimwear may be returned within 14 calendar days of delivery, provided that it has not been worn or washed, all original tags remain attached, and the protective hygiene strip has not been removed, damaged or altered. Swimwear returned without the original tags or hygiene strip will not be accepted.

To be eligible for a return, items must:

• Be unworn and unused
• Be in their original condition
• Have all original tags attached
• Be returned in their original packaging
• Be accompanied by proof of purchase

Items showing signs of wear, washing, perfume, makeup, stains, alterations or damage cannot be accepted for return.

Non-Returnable Items

The following items are not eligible for return or exchange unless they are faulty, damaged upon delivery or incorrectly supplied:

• Swimwear that has been worn or washed, or from which the original tags or protective hygiene strip have been removed, damaged or altered
• Earrings
• Gift cards
• Personalized or custom-made products

These conditions do not affect your statutory rights under applicable consumer protection laws.

How to Request a Return

To request a return, please contact our Customer Care team at info@gigiboutiques.com and include:

• Your order number
• The item or items you wish to return
• The reason for your return

Our team will provide detailed return instructions. Return shipping costs are the responsibility of the customer unless the item received is faulty, damaged or incorrect.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome. If approved, your refund will be issued using the original payment method. Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider. Original shipping charges are non-refundable unless the return is the result of our error or a defective product.

Exchanges

We currently do not offer direct exchanges through our online store. If you require a different size, colour or product, we recommend returning the original item in accordance with this policy and placing a new order.

Damaged or Incorrect Items

If your order arrives damaged, defective or incorrect, please notify us within 48 hours of delivery and provide:

• Your order number
• A description of the issue
• Clear photographs of both the product and its packaging

Our Customer Care team will review your request promptly and provide an appropriate resolution.

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